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Approach

Shows resilience in the face of constraints and frustrations

Accepts responsibility for mistakes

Brings conflicts and disagreements into the open and attempts to resolve them collaboratively

Persists in achieving goals despite obstacles and opposition

Collaboration

Consistently uses a positive approach in working with people, challenges, and problems

Is a reliable team member

Actively contributes as a team member to achieve results

Maintains smooth, effective working relationships

When working with others, regularly generates new ideas

Communication

Communicates clearly, concisely and in an organized manner 

Makes clear and convincing presentations

Practices active listening to understand before being understood

Produce reports, proposals, and other documents that are accurate and meet the quality expectations of the recipient

Seeks to understand others views and priorities

Customer Focus

Anticipates and addresses emerging customer needs

Clearly communicates customer needs/requirements

Demonstrates a customer service focus within the organization

Listens carefully to customers to determine their goals, needs and expectations

Integrity

Consistently treats others with respect

Keeps commitments

Keeps sensitive and personal information confidential

Models a work ethic of achievement and excellence

Respectful of gender and cultural differences

Shows consistency in principles, values and behavior

Managing Change

Copes with unclear lines of authority and ambiguous situations

Remains productive when dealing with change

Contributes ideas and resources to help realize desired changes

Is flexible in dealing with changing or new circumstances

Problem Solving / Decision Making

Generates innovative ideas and solutions to problems

Considers a broad range of issues or factors in making decisions

Makes effective decisions in a timely manner

Takes initiative to solve problems

Results Driven

Handles day-to-day work challenges confidently and routinely

Consistently produces quality results

Demonstrates strong industry, business and technical knowledge

Has high performance standards and expectations

Self-Leadership

Actively requests feedback for personal improvement

Eagerly pursues new knowledge, skills, and methods

Recovers quickly from setbacks

Knows own strengths and limitations