Blog Post

Competency Benchmark Survey Results

By: Marcie Levine
Published: 10/30/2012

When we work with clients on their 360s and employee surveys, we typically discuss how to collect feedback on the competencies that will help their organization grow and succeed.

Over time, we have gathered a lot of anecdotal information on common competencies that cross organization lines.  It seems that no matter what industry you are in, no matter how big your organization is, and no matter where you are located, leaders who effectively demonstrate certain competencies like Communication, Integrity and Managing People will help move an organization forward.

In the past 60 days, we asked our colleagues to complete a Competency Benchmarking Survey.  The objective of this survey was to collect information on what people view as the gold standard competencies for their organizations, where they currently see their organizations strengths and opportunities, and to try and understand the gaps.

Basically, we asked three questions:

  1. In describing a successful organization, which of the following competencies do you think are most important for leaders to have? (please select 6)
  2. In describing your current leaders, please select their overall strongest competencies (please select 6)
  3. In describing your current leaders, please select their overall weakest competencies (please select 6)

This list may not include some of the competencies that you use, and did not have explicit definitions for the competencies listed.   The list was selected from researching the competencies that were most used by SurveyConnect customers in the past three years of deploying 360s; it was felt that most respondents would have a common understanding of their meanings.  While not a purely scientific survey, we believe that there are some interesting results.

We had 100 respondents complete the survey, and here are the results:

Most Important Competencies Current Strongest Competencies Current Weakest Competencies
Scale Item Percent Percent Percent
Accountability 46.46% 29.82% 28.07%
Approach / Style 19.19% 24.56% 43.86%
Collaboration and Teamwork 44.44% 36.84% 19.30%
Communication 66.67% 28.07% 52.63%
Conflict Management 22.22% 10.53% 56.14%
Continuous Improvement 15.15% 29.82% 19.30%
Customer Focus 28.28% 50.88% 8.77%
Goal-Setting and Measurement 27.27% 28.07% 42.11%
Identifying and Developing Talent 49.49% 10.53% 50.88%
Influencing 34.34% 38.60% 31.58%
Innovation 8.08% 17.54% 40.35%
Integrity 70.71% 50.88% 10.53%
Knowledge 10.10% 50.88% 10.53%
Managing Change 27.27% 21.05% 43.86%
Problem-Solving and Decision-Making 54.55% 57.89% 10.53%
Resilience 17.17% 40.35% 14.04%
Rewards and Recognition 11.11% 14.04% 35.09%
Risk-Taking 7.07% 17.54% 40.35%
Vision / Strategy 65.66% 42.11% 42.11%

Top Five Key Findings:

  1. The competencies that respondents felt were important for their leaders included Integrity, Communication and Vision/Strategy.
  2. The top competencies that current leaders possess included Problem-Solving and Decision-Making, Knowledge, Integrity and Customer Focus.
  3. The three weakest competencies in the current leadership of organizations included Conflict Management, Communication and Identifying and Developing Talent.
  4. Integrity was rated as the most important competency for successful leaders.  It is also rated as the third highest competency that current leaders do have.   This competency is aligned between what is seen as important and what current leaders possess.
  5. Communication was the second most important competency for successful leaders to have, but this competency is rated as the second weakest competency for current leaders.  This competency has one of the biggest gaps between what is seen as important and what current leaders possess.

Please let me know if we can help deploy your next 360 degree Leadership Feedback project!

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